Privacy Policy

Cotiviti Corporation (Cotiviti) respects your privacy and is committed to protecting Personal Information that you provide to us. This statement explains our policies and practices regarding the use and disclosure of your Personal Information by Cotiviti. By using the Cotiviti website, you consent to the usage of your Personal Information by Cotiviti as explained below.

Personal Information

We use the term "Personal Information" to refer to information that, by itself, would permit someone to identify or contact you, such as your full name, address, telephone number, or email address. Personal Information does not include aggregated information that, by itself, does not permit the identification of individual persons. Our website does not collect any Personal Information about you other than the information that you intentionally submit to us by completing and sending a form on our website, by submitting email to us, or by logging onto one of the areas of our website that is restricted to registered users. Similarly, off-line Cotiviti will only collect Personal Information about you that you voluntarily submit.

We conform to the requirements of Connecticut General statutes 42-471 - safeguarding of personal information. It is our policy to (1) protect the confidentiality of Social Security numbers, (2) prohibit unlawful disclosure of Social Security numbers, and (3) limit access to Social Security numbers.

Use and Non-Disclosure of Personal Information

Cotiviti may use this information internally in connection with processing your inquiries and orders or to help improve our products and services. Cotiviti also may use your Personal Information for the purposes of supporting your relationship with Cotiviti by designing content that is suitable to your needs and alerting you to new service offerings as they become available.

Cotiviti may share your Personal Information with its parent company, subsidiaries, joint ventures, or other companies under common control (collectively the "Cotiviti family of companies.") We would only share such information with third-parties outside the Cotiviti family of companies with your express permission or as required by applicable law. Information is used solely for the purposes described here. Cotiviti does not sell or trade Personal Information to third parties without your prior consent. If you decide that we should not use your Personal Information, please notify us and we will discontinue use.

If you provide Cotiviti with especially sensitive information, such as a credit card number, transmission of sensitive data is encrypted and is protected by encryption software. We also restrict access to this sensitive information on our computers to employees who have a need to know the information. Cotiviti maintains sensitive health and healthcare data consistent with the requirements of the Health Insurance Portability and Accountability Act (HIPAA).

As recovery auditors, Cotiviti may, from time to time, receive Personal Information about you from another party, such as a retail merchant. Information obtained in this manner is not used for any direct marketing effort by Cotiviti or in connection with delivery to you of any of Cotiviti's goods or services. Information that is received in this capacity is only used in a manner consistent with its original authorized purpose and its privacy is protected to the same extent as personal or sensitive data that is sent directly to Cotiviti by you. Cotiviti is committed to a privacy policy of the strictest standards. This standard matches or exceeds the level of privacy that you are entitled to in connection with your disclosure of information you made to any party who later submits it to Cotiviti for audit. Where this information is especially sensitive and the law requires that its privacy receive special protection, such as HIPAA protections for healthcare billing information, Cotiviti adheres to these standards in its efforts to protect your privacy.

Collection of Non-Personal Data

When using Cotiviti's web page, Cotiviti may collect limited non-personal identifying information your browser makes available whenever you visit a website. This log information includes your Internet Protocol address, browser type, browser language, and the date and time of your query. We use this information to understand how people interact with our website. Upon your first visit to Cotiviti, a "cookie", or small file containing a string of characters, may be sent to your computer that uniquely identifies your browser. Cotiviti may store user preferences in cookies and track user trends and search patterns. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent.

Cotiviti's Commitment to Accuracy and Security

The accuracy and security of Personal Information is important to Cotiviti. If you ask us to correct your Personal Information, we will attempt to correct such inaccuracies in a timely manner.

Cotiviti is concerned with the security of your information and is committed to taking reasonable steps to protect it from unauthorized access and use. To that end, we have established the appropriate physical, electronic, and managerial policies and procedures to secure this information. We bind our employees to observe your privacy and confidentiality rights.

Special Circumstances of Disclosure

Except as provided above, Cotiviti may only disclose information that you have furnished about yourself if Cotiviti believes in good faith belief that such action is reasonably necessary: (1) to comply with the law; (2) to comply with legal process; (3) to enforce the Terms of Use; (4) to respond to claims that such content violates the rights of third-parties; (5) to protect the interests of Cotiviti, or for a compelled public purpose such as national security or public safety.

External Links

Cotiviti's website may provide links to third-party websites. Even if the third-party is affiliated with Cotiviti through a business partnership or otherwise, Cotiviti is not responsible for the content, privacy policies, or practices of such external links. External links are provided for convenience only and access to these links is at your own risk.

Additional Terms of Use of Web Page

Please also see our Terms of Use, which describes the restrictions, disclaimers, indemnification, and limitation of liability governing the use of the entire Cotiviti website.

International Privacy Disclaimer

Because privacy laws are not the same in all countries, our non-U.S. operations may adopt additional measures depending on local legal requirements. Information obtained from our website generally is processed and stored in the United States in accordance with this Policy, which may not be as comprehensive as required in the European Union or other nations.

Adherence to Safe Harbor Principles

With regard to all personal data that is transmitted to Cotiviti from the European Union, Cotiviti adheres to the U.S.-EU Safe Harbor and the U.S.-Swiss Safe Harbor Frameworks. In addition to the protections described above, if your Personal Information is subject to these Safe Harbor Principles, you may have a right to access the Personal Information that Cotiviti has about you. Cotiviti will make efforts to fulfill all reasonable requests for review of your Personal Information by you. Inquiries regarding your access to your information, and complaints or concerns regarding our Safe Harbor compliance should be directed to legal@cotiviti.com or by mail to Attn: Legal Department, 50 Danbury Road, Wilton, Connecticut, USA 06897. We will attempt to resolve with you directly any concerns that you bring to us about Cotiviti's Safe Harbor adherence. Where Cotiviti cannot resolve your concern, complaints will be submitted to JAMS for mediation and then if necessary, to binding arbitration for final resolution. Information about JAMS's services can be found at its website: www.jamsadr.com. To learn more about the Safe Harbor program, and to view Cotiviti’s certification, please visit http://www.export.gov/safeharbor/

Confidentiality and Non-Disclosure Agreements

Nothing in this Notice shall detract from the rights and obligations of the parties to any non-disclosure or similar agreement that Cotiviti or any of the Cotiviti family of companies have entered into with any customer or other third-party.

The Cotiviti Privacy Policy is subject to change at any time, without notice and we encourage you to review this policy regularly for any changes. A current policy is available for review on our website at www.cotiviti.com or can be reviewed at our offices at 50 Danbury Road, Wilton, Connecticut, USA 06897.

If you have questions regarding our Privacy Policy, please contact us at 203.529.2000 or at our Wilton, Connecticut address.

Updated: September 28, 2015